CAREERS

Grow. Enjoy. Inspire.
Welcome to Diapath.

We are looking for motivated and dynamic professionals willing to grow with us.

PEOPLE MAKE A DIFFERENCE

We are convinced that people are the highest value of a company and the engine of success. Innovation is in our DNA and we love change, when it serves to improve, always enhancing today's skills and paying attention to those of tomorrow.

If you join Diapath you will be able to grow every day in a positive, rewarding, organized, competitive environment, capable of offering excellent tools and relationships to those who express talent.

We are looking for talents

Location: Martinengo (BG)

Diapath is looking for a Field Service Support Engineer to become a member of the Head quarter’s Technical Service team. In this role, you will:

  • Provide response to customer service inquires,
  • meet with end users or distributors to help understand and troubleshoot technical issues,
  • troubleshoot service applications,
  • respond to support requests in accordance with an SLA,
  • continuously update and improve troubleshooting documentation,
  • maintain clear communications with internal team members and the business regarding feedback on incidents and inquiries,
  • help to handle and communicate emergency escalations for any critical issues reported,
  • work with the engineering team to capture steps to reproduce issues and improve instruments.

Qualifications

  • (1-2) years’ experience as a technical support engineer or similar role
  • A background with troubleshooting
  • Ability to provide independent analysis and problem solving
  • Strong communication skills
  • Hands on experience with operating systems, Office 365 and Windows programs.
  • Must be fluent in English language. Possession of multi lingual skills is an asset.
  • Flexible for working in international business trip (about 50% rate)

 

It will be considered preferred characteristics:

  • Living close to Martinengo (Bergamo area)
  • Having experience into IVD market
  • Previous experience into Anatomic Pathology field

 

 

Send us your curriculum

Read the experiences of Martina, Cristina and Cristian.

 

Martina

Tender & Order Office

Age : 24 years old

I joined Diapath as a trainee in 2017 and today I manage the orders of the Italian sales department. I am very satisfied about my role.

 

Cristina

Product Specialist

Age : 33 years old

I worked for six years as a Biomedical Scientist in a busy dermatopathology laboratory in London. After MSc in Cellular Pathology at Greenwich University I decided to join Diapath within the Innovation Team Dept.

 

Cristian

Support Service Engineer

Age : 23 years old

I like my job, I joined Diapath as an apprentice and today I have a permanent contract. I deal with customer service all over the world.